Suck My Ass JulepSaturday, September 27, 2014
This might be a long post filled with anger and curse words. In the name of Scar from Lion King: Be prepaaaaaaared!
So on the first of September I watched a lot of subscription box openings on Youtube since I had nothing else to do and I needed something to distract me from getting my homework done. I came across a Julep box opening and the Youtuber mentioned how Julep was having a special on how you could get a box for free and you just had to pay for shipping and handling which is only $2.99. Me being a cheapskate and haven't bought new nail polishes in a year I thought this was a good deal! So I quickly made an account and purchased this deal. My box came a week and a half later and I thought the colours were decent. I received three polishes and a skin serum (I guess Julep is trying to expand on skin care and other makeup). I was genuinely happy to receive my order even though the purple colour was ugly) so I tried everything right when I got it. I put a base coat and top coat and was set for my cute new manicure.
|What I received|
Fast forward to today, the 27th of September when I was checking my bank account and saw that I had less money than I had when I last deposited my paycheck! Me being a pretty frugal person I knew something was wrong. I looked to see why I had less money scared that someone was using my card and saw that fucking Julep charged $24.99 for a fucking Maven box that I never ordered! Never have I subscribed to their monthly subscription and never did they say that they would automatically charge me again for their next box and NEVER did I receive an order confirmation from them saying that I was charged for this. I was only planning on taking advantage for the $2.99 deal they had going on! I would never subscribe to those subscription things since I had horrible experiences last time so I was furious to see they did something like this.
First thing I did was call Julep themselves to tell them about the prder. I called at around 4:30PM and I could never get in contact with their office. I looked and the business hours on Saturdays are 9AM-5PM so what the fucking fuck are they doing in their office besides helping their customers? Fucking themselves with the money they scammed out of everyone? What in the fuck!!! I get in hold of the DMV better than their shady ass customer service.
I went on my account and tried to remove my card from their account but they make it impossible to. They keep your credit card information forever! What kinda bullshit is that? Isn't that illegal?
Then I emailed my bank and reported Julep for unauthorized purchase and requested a refund even though Julep doesn't allow refunds lol. My bank emailed me back saying that I will receive my refund back in hopefully one business day. Thank god for my bank since obviously the Julep customer service isn't gonna do shit about what happened and don't give a shit either.
Researching other customer reviews this is not the first time this happened! This has been a recurring thing and people are saying even though they cancelled their subscription they are still getting charged!
If you take a look at the Better Business Bureau, Julep has so many shitty reviews and people are complaining how the customer service is not responding to anyone.
Once I get a hold of the customer service you best believe shit is going down. Usually I'm a total ass kisser when it comes to customer service but I'm not even gonna try to play with them. Y'all know how angry I get so I'm not gonna sugar up what I have to say.
If I get any updates I'll definitely inform you guys.
DO NOT PURCHASE ANYTHING FROM THEM!
I wouldn't risk it since they keep your credit card information. If they don't cancel my supposed subscription I will fly to Seattle myself until I get my answers. jk no money but I won't stop till I get this stupid account cancelled.
Hopefully my bad experience helps you guys out and prevents you from making bad choices like me.
Have a good weekend guys.